Privacy

Privacy Policy

Last updated: October 2026

1. Data Controller

Metatron Marketing Ltd
Algarve, Portugal
Email: hello@livinglinkalgarve.com
Website: www.livinglinkalgarve.com

We process personal data in compliance with the General Data Protection Regulation (GDPR) and Portuguese data protection law.

2. What Data We Collect and Why

Purpose	Data	Legal basis
User account	Name, email, password hash	Art. 6(1)(b) GDPR — contract performance
Newsletter	Email address, language preference	Art. 6(1)(a) GDPR — consent
Contact requests	Name, email, message content	Art. 6(1)(b) GDPR — pre-contractual steps
Listings / payments	Business name, contact details, payment data (via Stripe)	Art. 6(1)(b) GDPR — contract performance
Travel partner offers (Travelpayouts Drive, event and area pages only)	Cookies to attribute bookings, set by Travelpayouts after consent	Art. 6(1)(a) GDPR — consent via cookie banner
Security logs	IP address, timestamps	Art. 6(1)(f) GDPR — legitimate interest

3. How Long We Keep Your Data

User accounts: until you delete your account, then max. 90 days in backups.
Newsletter subscriptions: until you unsubscribe.
Contact requests: 2 years from receipt.
Payment data: statutory retention period (10 years under Portuguese tax law); card details remain with Stripe.
Security logs: 30 days.

4. Processors (Third-Party Service Providers)

Hetzner Online GmbH — server hosting (EU)
Stripe, Inc. — payment processing (USA; EU Standard Contractual Clauses)
SMTP service — email delivery (EU)
OpenAI, L.L.C. — AI drafting help inside the private Listing Studio (USA; EU Standard Contractual Clauses). Only the listing details a member enters for publication are sent. The member's WhatsApp number is never sent. This feature is switched off until the data processing agreement is in place; a listing can be written and published without it.

Data processing agreements (Art. 28 GDPR) are in place with the processors listed above, except OpenAI, where the agreement is still being concluded and the feature stays switched off until then.

5. Sharing With Third Parties

We do not sell your data. We share data only with the processors listed above and when required by law.

Travel partner links and Travelpayouts

On event and area pages we show links to flights, accommodation and activities. These are advertising links via Travelpayouts and, for accommodation, Stay22 (links to Booking.com, Expedia, Vrbo and similar sites; Stay22 privacy policy); if you book through them, we receive a commission and your price does not change. The links send no personal data from this site; the booking site and Travelpayouts process data only after you click. With your consent to marketing cookies (Art. 6(1)(a) GDPR), the Travelpayouts Drive script also loads, which can turn travel links into partner links and show matching offers; it may set cookies to attribute bookings. You can withdraw consent at any time via the cookie settings button. Details: Travelpayouts privacy policy.

Dialogue window (Esmeralda)

On this site an AI system answers your questions in the dialogue window. We store your question, our answer, the address of the page and a random identifier for this visit. The identifier stays in your browser only until you close the window; we set no cookie for it. The purpose is to answer your question and to improve the answers (Art. 6(1)(f) GDPR — legitimate interest). The data is kept on our own server and deleted after 90 days.

If you pass a question on to a person, we also store your email address, and only with your consent (Art. 6(1)(a) GDPR); your question and your address then go to our own mailbox. You can withdraw your consent at any time by email; we then delete the address.

6. Your Rights

Under GDPR you have the right to:

Access (Art. 15): know what data we hold about you.
Rectification (Art. 16): correct inaccurate data.
Erasure (Art. 17): the “right to be forgotten”.
Restriction (Art. 18): halt processing while data is disputed.
Portability (Art. 20): receive your data in a machine-readable format.
Object (Art. 21): to processing based on legitimate interest.
Withdraw consent (Art. 7(3)): at any time, for future processing.

Send requests to: hello@livinglinkalgarve.com. We respond within 30 days.

7. Right to Complain

You have the right to lodge a complaint with the competent supervisory authority:

CNPD — Comissão Nacional de Proteção de Dados
Av. D. Carlos I, 134, 1.Âº — 1200-651 Lisboa, Portugal
www.cnpd.pt

8. Cookies

We set technically necessary cookies (session, language preference and consent record) without consent. We do not use web analytics or advertising pixels. The only optional third-party script is Travelpayouts Drive on event and area pages; it loads only after you consent to marketing cookies. You can withdraw or change consent at any time through Cookie settings. Details: Cookie Policy.

9. Contact for Privacy Requests

Email: hello@livinglinkalgarve.com
Please include “Privacy Request” in the subject line.